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FAQs
Q: How does SmartGridCIS work?
A: SmartGridCIS is a powerful integrated enterprise and web-based platform, with true integration to your current smart grid infrastructure, including the leading MDM and AMR platforms available. The platform is available in multiple deployment methods. You may license it as a turn-key, stand-alone solution or as an integrated adaptor to your existing billing system.
Q: What types of utility companies can use the SmartGridCIS solution?
A: SmartGridCIS is made for all utilities (electric, gas, water and trash) and all types of utility businesses (Investor Owned Utilities, Electric Cooperatives, Municipalities and Competitive Retailers).
Q: How will SmartGridCIS save my utility company money?
A: As a time-of-use and pre-paid billing solution, SmartGridCIS can help your company significantly reduce costs by improving your billing efficiencies and releasing the power of your AMR/AMI remote infrastructure. You can reduce bad debt, reduce operating expenses (truck rolls and call center expenses), and even reduce overall consumption and peak demand.
Q: How can my company start using SmartGridCIS?
A: It's easy. To get started, click here to complete a simple questionnaire about your business needs, and a senior account manager will contact you directly with information on how your company can improve your customer experience and net operating income.
Q: How much will it cost to set up SmartGridCIS for my utility business?
A: Our solutions are designed to provide the lowest cost, lowest risk opportunity to deploy a smart meter, prepay billing/CIS program. We have a base fee for the SmartGridCIS Express solution, with additional fees quoted only as needed based on your unique requirements. Click here to complete a simple questionnaire about your business needs, and we will contact you directly with more details on your options.
Q: How will my customers benefit from SmartGridCIS?
A: SmartGridCIS customers are in complete control of their account. They can access account information online and even receive account alerts via email, text messaging and automated outbound phone calls to let them know how much they are consuming and how and when they need to pay. They pay bills directly online, over the phone, auto-debited from their bank or credit card, or at over 50,000 cash payment locations nationwide (including retail storefronts such as Wal-Mart and CVS pharmacy). They also get 24/7 phone access to their account information through the SmartGridCIS IVR (including making payments in real-time while the utility call center is closed).